Guest Lily T. writes on Yelp!:
December 3, 2013
My sister has wanted a Prius for over 2 years. When we found out that there is a military rebate, and she finally decided it was time to pull the trigger and get the car. It was a beautiful blizzard pearl Prius 3 which was perfect and it was exactly what she wanted. We got such an amazing deal it was literally a steal compared to other Toyota dealerships.
Longo is the #1 Toyota dealer in the world!! And the store is HUGE!!! Why would anyone go anywhere else to buy or lease a new Toyota? The selection and customer service was outstanding.
We were helped by a very nice sales associate: William Phan
. He showed us all the cool features of the Prius and even set up our bluetooth! A few days later he also called to check up and to make sure my sister was doing well and everything was running smoothly with the car. Such attention to detail, plus he is so so friendly with an absolute non-aggressive demeanor. Based on other reviews on here, we can tell he is popular at Longo for great and extremely friendly service. We have already referred a few friends over to look for William and they are also exceedingly pleased with the great care and respect he showed them.
Wow!!! Very happy. Highly recommended. Longo and it's employees rock!
Guest Megan C. writes on Yelp!:
November 26, 2013
I recently purchased my first car at Longo Toyota. I bought a RAV4 and can not say enough good things about the vehicle and about my experience at Longo. I spent a few weeks shopping around and even test drove vehicles at another Toyota dealership. Longo Toyota was recommended to me by family members who also have had great experiences at Longo. Longo has an excellent inventory and they were willing to work with me. Going into the process of purchasing this car I knew what I wanted to put down and how much I could afford to pay each month. Longo Toyota made that happen. I was completely comfortable with the financing and the purchase as a whole.
I was contacted by a salesman before I even made it to the dealership assuring me that they could cut me the best deal and had the exact car in the color I wanted. The follow-up after purchasing the car assured me I made the right choice to purchase at Longo Toyota. Any fears I had or anxious feelings were dismissed by the care I received both from the Salesman and the Financial Rep. I had heard many horror stories about people who go to purchase a car and the hours upon hours they spend in negotiating finances. None of this was the case at Longo Toyota. I plan to purchase any future vehicles at Longo and recommend that any person in the market of purchasing should go no other place!
Guest Connie H. writes:
November 22, 2013
My experience at Longo to purchase my Prius has been wonderful. From the sales, finance, guest relations to parts - I'm completely satisfied. The staff is friendly and knowledgeable, and the facility is massive and impressive. I am proud to be a member of the Toyota family!
Guest Michael F. writes on Yelp!:
November 21, 2013
This was my 10th car lease and to date it was my best experience yet. The deal was serviced by Internet Sales Manager - Oscar Orellana.
In my search for a new lease I used Edmunds.com and I was referred to Longo online.
I immediately received a call from Oscar that evening, and I disclosed that I had previous leasing experience with Toyota. I was direct in what I wanted and what I expected to pay. Oscar found a vehicle and we began a very civil negotiation process. I was so impressed with Oscar's negotiation skills and his courteous, but frank presentation, I visited him the next evening for a test drive.
I arrived unannounced and Oscar greeted me at the front desk well dressed and confident. Absolutely no pressure, and for this I was very grateful because i would've walked away from the deal. I will not deal with a salesman who is trying to sell me on his concept of my agenda, and I felt that Oscar was totally focused on my needs.
As we continued our negotiation, Oscar explored and entertained every option for me and creatively organized the deal I wanted. The next day I took delivery on my new Venza which was sitting at the front of the showroom sparkling and ready to go.
We closed the final details and met with Grace Shei in Finance. Grace was clear, concise, courteous and very pleasant. It was effortless.
Again impressed with Oscar's knowledge of the vehicle operation and complex onboard computer he set up and customized the Bluetooth operations and I was on my way. The next day I had some questions and Oscar was again present and available.
Oscar and Grace's customer centric attitude is a reflection of Longo Toyota's commitment to their exceptional customer service.
Yes, this experience is as good as it gets!
GO LONGO! Guest Art C. writes on Yelp!:November 16, 2013
Purchased a Toyota Camry LE this morning from Mr Steven Hess
, Internet Sales Manager, who exhibits a true professional salesmanship with a caring concern for his customers. He was honest, extremely easy to deal with and provided us with a very competitive (no boloney) price. Other local Toyota dealers that I have recently dealt with should take a course in customer treatment from the entire staff of Longo Toyota. This is the only dealership to shop with as the others were a waste of time. Guest Andy K. writes on Yelp!:November 13, 2013
Best car purchasing experience ever! Amber Thomas
Negotiation took only three emails. I was in and out of the dealership in 30 minutes. Can't beat that.
She was on top of everything from manufacturer rebate to finance offers,government tax credits to rebates. And even weeks after purchase, she still helps me with obtaining license plate info, proper paperwork and info to apply for Green Sticker for my plug-in.
There are many salesperson so be sure to ask for Amber Thomas.
Thank you Amber! Guest Diana H. writes on Yelp!:November 1, 2013
I recently purchased a car less than two weeks ago here! I definitely did my research of emails and calls to a lot of dealerships before deciding to come to Longo. David Liu
helped me the first time I came. I wanted to test drive the car and see how much car would cost if I traded it in.
After doing more researched I came back and William Phan
helped me. He was really helpful, nice and honest. He showed me all the buttons I needed to know within the car. Abe
helped me get all the paperwork done. He wasn't pushy in making me buy all the added on warranty which was great!
We're a Toyota family.. We will be definitely coming back to William and Abe on our next purchase. I hope that when I bring my car in for service, folks in that department will provide excellence service. Guest Teresa H. writes on Yelp!:October 22, 2013
Longo Toyota definitely lived up to it's great reputation during my visit last week. I worked with Jose Del Solar
in the Pre-Owned Department. He knew what I was leaving with before I did. Jose was not a pushy salesman like I've found at every other dealership. He simply set out the facts as they were and let my husband and I decide what we wanted to do as he would step away and let us talk. Best car buying experience I've ever had. I'm so grateful for this hassle-free dealership. Thanks Jose and Longo Toyota! You are #1 in my book! Guest Jenn T. writes on Dealer Rater:October 17, 2013
Came here to get my car serviced for the first time. I made an appointment online, which was really easy to do and it was no problem checking in. I was able to voice my concerns with my car and they checked them out well. There is a nice waiting area, with a Starbucks inside and a subway also! They have free WiFi too! There is also a Verizon store, toyota parts store and an AAA as well! It makes waiting very productive. I will continue to follow up here with my car servicing!
They normally wash your car too, however the car wash was under construction when I came here. Hopefully next time I can get a nice car wash too! Guest MarcoC35 writes on Dealer Rater:October 7, 2013
I've visited three other different Toyota dealership, and I have gone through the entire process. This was the best experience I've had. I went in with a certain expectation of what I would get and how much I would pay. I came in with a trade-in, which I knew would limit my ability to negotiate. Still, Andy Luu
was able to get me a deal that I felt was fair much quicker than any of the other dealerships. By far my best experience at a Toyota dealership. Guest Randy S. writes on Yelp!:September 19, 2013
Had an excellent experience here. Would personally recommend AC
our salesman. Very nice no pressure sales. Felt very honest and was well taken care of!Guest Melody M. writes on Dealer Rater:September 11, 2013
1. Tony is a nice, patient, funny person who gave me quick, easy and enjoyable car buying experience. 2. My mom is usually very picky and hard to deal with, but he made my mom satisfied and happy with his patience! 3. Shortest time i spent with any dealer and highest satisfaction ever. 5. Great service and great people here at Longo Toyota.Guest Juliet P. writes on Yelp!:September 3, 2013
This is my third car that I bought at Longo!!! They have the best customer service and very affordable deals. I highly recommend Simon Chung
, he's very helpful and professional, and helped me find the best deal compared to other places. I saved lots of money thanks to him!!! Guest Mauleod writes on Dealer Rater:September 2, 2013
We have been long time customers since 2001 and have bought four
of our Toyota vehicles from Cesar; not to mention our family and friends have
also purchased their Toyota vehicles with Caesar's help. He has always made our
vehicle buying a very pleasant experience. In our most recent purchase of a new
Prius C, he has gone above and beyond our expectations. He has demonstrated
excellent customer service and we are very grateful.