Guest Jacky I. writes on YELP!:June 16, 2013
Before purchasing my 2013 Camry SE, I shopped around different dealerships. None of them offered the kind of service Longo did. I stepped into Longo and Tony Hua
approached me within minutes to asked if I needed any help. Since I've been looking at the Rav4 already, I told Tony I don't need a test drive and we jumped straight to the numbers. Tony processed some data for my trade in and gave me some numbers on the Rav 4. Even though the numbers did not work out with purchasing the Rav 4, Tony patiently offered me to test drive the Camry.
I test drove the Camry SE in cosmic grey and fell in love with it. Tony through the whole process was very non pressured and straight forward. Tony showed me all the features of the car and really took care of me through the process. All the numbers are in front of you. No tweaking with monthly payments or % apr. If you like the numbers, the deal is done, if not, Tony will try his best to make the deal work out for you. Now I'm cruising happily in my 2013 Camry Se. Not only that, Tony even called me 3 days after to see if I have any questions about my car. Great customer service from Tony Hua. 5 Star!
Guest TundraGeek1 writes on Dealer Rater:
June 6, 2013
I've purchased 3
Tundra's, a Tacoma, and a Highlander from Longo. They were able to give me the
best deal possible on every vehicle with no hassles. Longo's excellent service
department with highly trained staff is knowledgeable, helpful, and friendly.
Waiting for an express oil change at Longo is a comforting experience with
their in house Starbucks coffee stand
and their Subway sandwich shop.
Guest Rich E. writes on Yelp!:May 28, 2013I am totally impressed with Longo Toyota including my salesman Tony Hua and my Service Advisor Daniel Carrillo.
In November 2012 I purchased a Prius C Four on my first visit to the dealership. I had been shopping for this car for over a month at other dealerships.
Longo is a first class auto dealership staffed with friendly knowledgeable helpful people. It is worth a visit to Longo just to see how superb a dealership can be. The campus sized facility is clean, modern and filled with an enormous inventory. They use golf carts to shuttle you around, and it has every customer amenity imaginable. Simply put, this dealership inspires confidence.
Be sure to make a sales appointment with Tony Hua (626-518-2525 cell or firstname.lastname@example.org). I got to Tony by luck and I was delighted with his "no pressure" approach. Tony was only interested in being sure I was seeing all of the alternatives and finding the best car for my needs. He was willing to patiently spend all of the time I needed. I test drove a number of cars and when I found the one I wanted we sat down to negotiate the deal. I knew exactly what I wanted to pay based upon my research so I gave Tony my price. It took him 3 minutes to get the approval of the sales manager and there was no haggling. We were all happy and all of the paper work went smoothly taking less than 45 minutes.
Then Tony went above and beyond. I had a rental car that I needed to drop off in Westwood so Tony drove from El Monte to Westwood, picked me up and drove me back to the dealership so I could drive my new Prius C home!
Finally I want to give high kudos to Daniel Carrillo, my Longo Service Advisor. He also went above and beyond with several service appointments to resolve one post-purchase rattle issue. He took my complaint seriously and he worked relentlessly over 3 service appointments until he was sure I was satisfied. This is the high quality service you can expect from Longo that other dealers simply won't provide.
All I can say is that my Longo experience has been truly wonderful. Guest Laina E. writes on Yelp!:May 18, 2013
We have been so thankful and so pleased with our recent vehicle-purchasing experience at Longo Toyota! This has been our best-ever purchasing experience, by far.
We spent months searching for a particular vehicle to no avail, and when we found it listed online at Longo and inquired about it, we received a reply very quickly by Fred Williams
, Internet Sales Manager of the Pre-Owned Department. By the middle of the day, Fred had given us a quote for the full price of the vehicle including tax, licensing, and fees, so we knew what we would be paying out the door. It was the best price we had found, and I so appreciated knowing exactly what we would be paying in full before we made the 1.5-hr drive to Longo. We normally are not fans of car dealerships because we don't like the snakey feel and the negotiating process, but we dealt with none of that here - we walked in knowing that we had the best-possible price on the exact vehicle that we wanted. When we arrived, Fred directed us to Louie Lopez to show us the vehicle and complete our sale, and Louie could not have been nicer or more helpful. Joseph A.
did our final paperwork, and he is just a nice, very funny guy who made the paperwork process enjoyable. We drove off with the exact vehicle that we had spent months trying to buy, but with greater confidence in everything about it since we had purchased it from Longo (and that's saying a lot, because we already have full confidence and extraordinary histories with Toyota trucks!).
I can't say enough about Fred Williams' outstanding service both before and after our purchase. He has treated us so fantastically, and he has checked on us since the purchase to make sure that all is well. I highly recommend Longo Toyota, and specifically Fred Williams and his outstanding team! Guest Judith E. writes:May 17, 2013Ignacio Vidal
was THE best! I have been shopping around to other Toyota Dealerships and by far Ignacio was the most professional, knowledgeable and customer focused than any BY FAR. From start to finish he courted me by giving me information on certain cars and gave his personal opinion. I trusted him and valued his professional opinion. I can't say enough about Ignacio and his passion and knowledge for Toyota. Ignacio took the time to go over everything in my car! He was so knowledgeable about the car and took the time at night to go over everything. Bar none this dealership is the best!
Guest Francisco L. writes on Yelp!:May 8, 2013
I really enjoy the amenities that the dealership has to offer. Toyota is a very respectable brand and I believe the dealer lives up to the image. I was very proud to purchase my Toyota from Longo.
They have received numerous awards for a variety of reasons, primarily for being exceptional. I am very satisfied with the people who work there, from sales to service to porters to subway staff. They are all sincere, and genuine (from my experiences obviously).
I've been here a handful of occasions for service and it's a behemoth to undertake. Its looks like an enormous factory or 5 story parking lot; it's crazy big. They sell lots of cars and service lots of cars. I've always felt that once the sale has concluded, there's no real effort to retain the customer's business. But at Toyota Longo the service is on point and there's some pretty nice things to do while waiting. For instance, they have a Subway, Starbucks, WiFi station to charge your laptop or iPads, a couple flat screen TV's, and a kid's play area.
I recommend calling in advance and making in appointment. Even if you're already driving there. Upon arrival, they write your appointment time on the windshield and they make it a point to attend to you immediately. Give this place an opportunity to earn your business, you won't be disappointed.
Fairely Family writes on their SEVEN vehicles purchased at Longo:
Currently, we have two high school seniors graduating this year both wishing to select their first cars soon at Longo Toyota as well. Thank you for your continued high level of service and commitment to ensuring customer satisfaction. We have enjoyed our favorite Starbucks treats or Subway sandwiches while waiting for our vehicles and have always received a warm hello and smile from the Longo staff. It is for that reason, we will remain loyal Longo Toyota members. Thank you!