Longo Toyota
3534 N. Peck Rd. El Monte, CA 91731Sales: (800) 834-0680
- Service: (800) 617-6519
- Parts: (800) 619-8721
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3rd Party Reviews from DealerRater.com
style="border: 0px none;">7/1/2010
While bringing in my vehicle for service I was visited by a service guest relations Joanne Hamilton. She sat me down to talk to me and ask about the service, the work done on my car, and friendliness of staff. I explained to her that I have been coming here for years, because I believe to find this dealership honest. I do believe that the ones whom are here the longest though are the most honest. I have seen many service teams here and many of them are nice and honest, those whom are not up to par are taken off the team, which is why I find this dealership to be very good. Lies are not tolerated among the dealership's employees. If I had any problems in the past I have talked to guest relations and everything was taken care of well.
While bringing in my vehicle for service I was visited by a service guest relations Joanne Hamilton. She sat me down to talk to me and ask about the service, the work done on my car, and friendliness of staff. I explained to her that I have been coming here for years, because I believe to find this dealership honest. I do believe that the ones whom are here the longest though are the most honest. I have seen many service teams here and many of them are nice and honest, those whom are not up to par are taken off the team, which is why I find this dealership to be very good. Lies are not tolerated among the dealership's employees. If I had any problems in the past I have talked to guest relations and everything was taken care of well.
dagrinch
Monterey Park, CA
Monterey Park, CA
5/3/2010
I have had a long relationship with Longo Toyota. I bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service.
Today though even this great service was exceeded! I had an appointment for service and met with the service rep I was assigned to. I had a small concern about that rep and brought it to the attention of Young Tea. WOW! From that moment on I got the best customer service ever! Young kept me informed about the status of my car and even personally inspected the car after it was detailed.
Thanks so much to Longo, Joanne Hamilton to whom I also spoke and especially to the star of this service show - Young Tea!
I have had a long relationship with Longo Toyota. I bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service.
Today though even this great service was exceeded! I had an appointment for service and met with the service rep I was assigned to. I had a small concern about that rep and brought it to the attention of Young Tea. WOW! From that moment on I got the best customer service ever! Young kept me informed about the status of my car and even personally inspected the car after it was detailed.
Thanks so much to Longo, Joanne Hamilton to whom I also spoke and especially to the star of this service show - Young Tea!
komalley
Upland, CA
Upland, CA
4/27/2010
Took my FJ in for a brake job on 4/14/10. My overall experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations). I will definitely recommend and be a returning customer. I live in Pasadena and don't receive this kind of service from my local dealerships. Thanks again. XA
Took my FJ in for a brake job on 4/14/10. My overall experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations). I will definitely recommend and be a returning customer. I live in Pasadena and don't receive this kind of service from my local dealerships. Thanks again. XA
sirxavier
Pasadena, CA
Pasadena, CA
4/14/2010
Joanne Hamilton, Guest Relations, was great. She greeted me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. She was there when I arrived and facilitated getting my vehicle to me when it was time for me to leave. Longo has a jewel in Joanne....keep her!
Joanne Hamilton, Guest Relations, was great. She greeted me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. She was there when I arrived and facilitated getting my vehicle to me when it was time for me to leave. Longo has a jewel in Joanne....keep her!
efwatkins
Los Angeles, CA
Los Angeles, CA
4/13/2010
Today I had the pleasure of meeting Joanne Hamilton who was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about Longo and more evidence that the employees here actually enjoy their work!
Today I had the pleasure of meeting Joanne Hamilton who was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about Longo and more evidence that the employees here actually enjoy their work!
lalpert
Monterey Park, CA
Monterey Park, CA
4/13/2010
Longo understands what customers need and want, friendliness, honesty, efficiency, and the many extra special touches in their guest lounge. Fred was an excellent salesman and never worried about the commission. He even drove the car to my house on a Saturday morning because I had no way of getting there. I drove him back and bought the car immediately. He was always honest and cheerful, and even shared the commission with a fellow co-worker who wasn't event there that day, but had taken our phone call the night before. That kind of respect and consideration is difficult to find in the car business. Paul is a very pleasant service tech and I get the impression that he will be working with me on ensuring that my car is safe and well cared for for some time to come. Everyone at Longo appears happy to be working here and they treat their guests with respect. I got an excellent deal and the prices for service are totally reasonable. The accommodations while you are waiting for service are wonderful and well thought out, especially for a busy working mother. Thanks for being what you say you are... a place that takes care of its customers.
Longo understands what customers need and want, friendliness, honesty, efficiency, and the many extra special touches in their guest lounge. Fred was an excellent salesman and never worried about the commission. He even drove the car to my house on a Saturday morning because I had no way of getting there. I drove him back and bought the car immediately. He was always honest and cheerful, and even shared the commission with a fellow co-worker who wasn't event there that day, but had taken our phone call the night before. That kind of respect and consideration is difficult to find in the car business. Paul is a very pleasant service tech and I get the impression that he will be working with me on ensuring that my car is safe and well cared for for some time to come. Everyone at Longo appears happy to be working here and they treat their guests with respect. I got an excellent deal and the prices for service are totally reasonable. The accommodations while you are waiting for service are wonderful and well thought out, especially for a busy working mother. Thanks for being what you say you are... a place that takes care of its customers.
lalpert
Monterey Park, CA
Monterey Park, CA
3/18/2010
I have been to the dealership twice for service on my Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she was professional, friendly, courteous and I was very pleased with her making every effort to make sure I was happy with my service. Overall, I would rate this dealership the top that I've been too and would highly recommend it.
I have been to the dealership twice for service on my Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she was professional, friendly, courteous and I was very pleased with her making every effort to make sure I was happy with my service. Overall, I would rate this dealership the top that I've been too and would highly recommend it.
RobinKnudson
Los Angeles, CA
Los Angeles, CA
2/17/2010
Longo Toyota has been my best auto service experience of any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the service quality was great! Our rep was Alex Perez. He was great and thorough. We had a long and pleasant talk with Joanne Hamilton in the lobby while enjoying the amenities provided there. Overall, just a great and positive experience at Longo. We will recommend them to all our friends and family. (I am writing this rating and checking my email in the internet-ready waiting room they have provided while they service our vehicle. They are very considerate of our time! :)
Longo Toyota has been my best auto service experience of any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the service quality was great! Our rep was Alex Perez. He was great and thorough. We had a long and pleasant talk with Joanne Hamilton in the lobby while enjoying the amenities provided there. Overall, just a great and positive experience at Longo. We will recommend them to all our friends and family. (I am writing this rating and checking my email in the internet-ready waiting room they have provided while they service our vehicle. They are very considerate of our time! :)
siennadaddy
Monterey Park, CA
Monterey Park, CA
2/3/2010
From the initial phone call to the meet every step of my experience was amazing!
I was looking for a specific car with a specific budget and the sales team at Longo
made it possible. They worked with me, were attentive to my needs and I did not
feel pushed into a sale, instead I was thoroughly explained my options, benefits and
it was a great experience. Thank you Longo and Leo Olmos for all your help in my
car purchase!!!
From the initial phone call to the meet every step of my experience was amazing!
I was looking for a specific car with a specific budget and the sales team at Longo
made it possible. They worked with me, were attentive to my needs and I did not
feel pushed into a sale, instead I was thoroughly explained my options, benefits and
it was a great experience. Thank you Longo and Leo Olmos for all your help in my
car purchase!!!
albertmoran
1/30/2010
Brought in my 04 Tacoma 4x2 for an oil service, tire rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few months back. Rob made sure that I had the services that I needed and issued me a discount.
Just so happened that another 300+ Toyota owners decided to service their cars on the same day. The employees that work for Longo Toyota are all professional and courteous. I can't say enough about the Grey Team especially Rob McGuire, he is truly a gentlemen and a scholar and those are very rare to find.
Find out for yourself, come in and ask for Rob McGuire (Grey Team) You won't be disappointed.
Brought in my 04 Tacoma 4x2 for an oil service, tire rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few months back. Rob made sure that I had the services that I needed and issued me a discount.
Just so happened that another 300+ Toyota owners decided to service their cars on the same day. The employees that work for Longo Toyota are all professional and courteous. I can't say enough about the Grey Team especially Rob McGuire, he is truly a gentlemen and a scholar and those are very rare to find.
Find out for yourself, come in and ask for Rob McGuire (Grey Team) You won't be disappointed.
iroc2lb
South Gate, CA
South Gate, CA